1
It reads
Inbound requests, web pages, CRM, documentation, emails, customer history or property files depending on the use case.
Autonomous AI agent for SMBs
A Hermes agent for real business work.
Hermes reads your context, prepares actions, works inside your tools and asks for approval when risk requires it. Prospecting, support, operations: we choose the right first terrain, then frame it seriously.
Prospecting, support, customer follow-up or business operations.
Possible connection to your CRM, documentation, email and business tools.
Human approval for sensitive actions.
Read
Tools, context, requests, useful documents.
Prepare
Message, context, next action, CRM.
Approve
Limits, drafts, alerts and reporting.
Why me
Hermes is not a toy to plug into your inbox.
An agent acting for your business must understand your sales rules, tools, risks and limits. That is where scoping matters as much as technical setup.
The real risk
Everyone wants an AI agent. Few leaders know what to delegate without creating chaos.
An autonomous agent can find a prospect, answer a customer or prepare an action. Without a frame, it can also write to the wrong person, answer too quickly or invent a business rule.
The right question is not: can we automate? The right question is: which actions can Hermes prepare, execute or request approval for without putting your customer relationship at risk?
What Hermes does
Hermes does not replace your team. It handles the work that gets stuck between two humans.
We define a precise mission, then give the agent the tools, rules and limits required to move forward without improvising.
2
It classifies
It separates what is simple, what is missing, what deserves a follow-up and what must be escalated to a human.
3
It prepares
Email draft, support answer, CRM task, owner message, provider instruction or leadership summary.
4
It reports
Every sensitive action keeps a trace: what was read, prepared, sent, rejected or left pending.
Use cases
Three concrete ways to use Hermes in an SMB.
The point is not to have an agent that does everything. The point is to choose one terrain where the agent can support the team without lowering quality.
Prospecting
01Find the right leads without turning your brand into spam.
You know you need to prospect, but no one has time to find the right companies, identify the right contact, understand the context and prepare a clean message.
Hermes applies your criteria, spots relevant prospects, prepares a personalized angle, enriches the CRM and can suggest a draft or send within a validated frame.
Your team starts from qualified leads and contextual messages, not a cold file filled at random.
Customer support
02Answer inbound requests with business context.
Questions arrive through email, forms, chat or phone. Answers depend on the CRM, internal documentation, customer status and sometimes an internal expert.
Hermes reads the request, retrieves approved sources, prepares a response, contacts the right internal person when needed and escalates sensitive cases.
Simple requests move faster, sensitive topics reach the right human with context.
Rental
03Manage a short-term rental without living inside guest messages.
Pre-arrival questions, check-in, instructions, incidents, cleaning, providers, calendar. With a few properties, manual work still holds. Then it eats your evenings.
Hermes answers with property information, prepares guest messages, alerts a provider, tracks open requests and keeps humans for refunds or disputes.
The guest gets a faster answer, and the owner keeps control of decisions that matter.
Guardrails
An autonomous agent needs clearer limits than a junior employee.
Hermes can act, but it should not improvise. Scoping defines what it can read, prepare, send, request and refuse.
Action scope
We list allowed actions, forbidden actions, volumes, channels and moments when the agent must stop.
Data and access
Your keys, your tools, your server. Access is limited to the real need, with least-privilege logic.
Human approval
Sensitive prospecting, delicate reply, refund, contract or judgement call: the agent prepares, the human approves.
Logs and recovery
We keep a trace of actions and decisions to understand what happened and take back control when needed.
Method
A Hermes agent is built around a use case, not around a magic promise.
The goal is to deliver a usable system quickly, then improve it with real feedback from your team.
01
Scoping
We choose the use case, tools, limits and expected approval level.
02
Access
We prepare only the keys, accounts, documents, channels and rights required.
03
Scenarios
We write typical situations: simple request, missing information, sensitive action, escalation.
04
Tests
We test on real examples before letting Hermes act in your environment.
05
Handover
You receive the agent, documentation, rules, access details and handover session.
Fit
Hermes is powerful when your business already has useful material to connect.
It is probably the right moment if
- ✓You already have a CRM, inbox, documents or structured tools.
- ✓Part of your prospecting, support or customer follow-up comes back every week.
- ✓You want an agent that prepares or executes within a clear frame.
- ✓You accept starting with one precise use case before expanding.
It is better to start elsewhere if
- ×You want a tool that decides alone without validation or rules.
- ×All useful information only exists in oral conversations.
- ×You want to send thousands of cold messages without targeting or control.
Scoping
We scope the agent before talking about technical setup.
Scope depends on the tools to connect, the control channel, approval rules and hosting level. We clarify it before any proposal.
Deployment
Setup
Installation, configuration, connections, first scenarios, tests on your data and handover session.
Control
Infrastructure
Dedicated European server, keys in your name, limited access, monitoring and possible export depending on validated scope.
Next step
Evolution
Adjustments after first feedback, documentation and scoping for a second use case if Hermes proves useful.
Go further
Hermes works better when it fits inside a real AI strategy.
Custom AI agent
If your need is very precise, a custom AI agent can be more direct than a full Hermes agent.
Workflow automation
When rules are stable, a reliable workflow can be enough without an autonomous agent.
Human approval
The frame to keep in mind before letting an agent prepare or execute sensitive actions.
Paperwork and AI agents
How an agent can better handle documents, business rules, supporting files and approvals.
FAQ
Normal questions before connecting an autonomous agent
Will Hermes send spam?+
No. Prospecting must be scoped: criteria, volumes, personalization, exclusions, approval and stop controls. If the project looks like low-quality mass sending, I will not frame it as a good Hermes mission.
Can Hermes answer customers on its own?+
Yes for simple and authorized cases. For sensitive topics, it prepares a response and requests approval. The right setting depends on your business, risks and desired trust level.
Which data needs to be connected?+
Only the useful sources for the use case: CRM, internal documentation, email, contact database, support tool, calendar, files or business tools. We avoid connecting more than necessary.
Do my data and access stay under my control?+
Yes. The goal is to work with your keys, your access and dedicated infrastructure. The exact hosting and security level is defined in the proposal.
Which AI model does Hermes use?+
The model depends on the need: writing quality, reasoning, cost, speed, confidentiality. Major providers can be considered, with your keys if that is the right choice.
How is this different from your Custom AI Agent offer?+
A custom AI agent is often more direct for one precise process. Hermes is better when you want a more autonomous agent, connected to several sources and able to evolve inside a durable frame.
Can we start small?+
Yes, and it is usually better. We start with one clear use case: prospecting, support or short-term rental. Then we expand if the first feedback is good.
Next step
We choose one mission. Then Hermes gets to work.
In 20 minutes, we check whether Hermes is the right tool, which use case should come first and which guardrails are needed.
The call is for scoping. You decide afterwards.